21 Bets Privacy Policy — How Your Data Is Protected

21 BetsWhen registering or using services on, you'll be asked to provide certain information. This falls into two categories — what you provide directly, and what the platform records automatically.

Information You Provide Directly:

• Name, date of birth, and gender (collected at registration)
• Mobile number and email address
• Residential Address
• National ID or passport details (collected during KYC verification)
• Payment details — such as your bKash or Nagad number (full account numbers are not stored)

Automatically Collected Data:

• IP address and device type
• Browser Information & Operating System
• Session data — which pages you visited and how long you spent on them
• Betting History & Transaction Records
• Login time and location data

21 Bets Data is collected only for specific, defined purposes. Every piece of information has a clear reason behind it — nothing is collected without cause.

21 BetsServers are hosted in internationally certified data centers with the highest standards of physical and digital security. Only authorized personnel have access to these facilities.

Technical security measures include:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is fully encrypted.
• Encrypted Database: Stored data is also encrypted — it cannot be read even with direct server access.
• Firewall & Intrusion Detection: Unusual login attempts are detected and blocked in real time.
• Regular Backups: Your data is backed up across multiple servers to ensure nothing is lost in the event of an issue.
• Access Controls: 21 BetsEven within, only staff with specific roles can access specific data.

How long is data retained? Data for active accounts is kept for as long as the service is in use. Even after an account is closed, transaction records are retained for a set period (typically 5 years) due to legal obligations, after which the data is securely deleted.

Mahmud from Dhaka once asked — "If I close my account, what happens to my data?" The answer is straightforward: only what's legally required to be retained is kept, and everything else is deleted. 21 Bets No unnecessary data is ever retained.

21 Betsbelieves your data belongs to you. Information is only shared with third parties in the specific circumstances outlined below:

• Payment Processors: Only the minimum information required to process transactions via bKash, Nagad, or Rocket is shared with those payment gateways — solely to confirm the transaction.
• KYC Verification Partner: Trusted third-party services may be used for identity verification. These partners are held to the same privacy standards.
• Legal Authority: If legally required to disclose data pursuant to a court order or government directive, only the minimum necessary information is provided. Where possible, the user will be notified.
• Anti-Fraud System: Your details may be cross-checked against international fraud blacklist databases to help detect suspicious activity.

Your data is never shared with advertisers, marketing companies, or data brokers — not ever. This is 21 Betsa core, non-negotiable policy.

21 BetsCookies are used on the website and app. A cookie is a small file stored in your browser that helps the platform recognise you on future visits.

Types of Cookies Used:

• Essential Cookies: Maintaining login sessions and ensuring platform security. Without these, the platform cannot function properly.
• Functional Cookies: Remembers your language preference, theme settings, and other personalised experience choices.
• Analytics Cookies: Helps us understand which pages are visited most and where issues occur — used to improve the platform.

You can manage cookies through your browser settings. Note that disabling essential cookies may cause login issues. 21 Bets Does not use third-party advertising tracking cookies.

21 Betsyou have full control over your personal data. You can submit any of the requests below — just reach out to the support team in Bengali.

When you submit a request to exercise any of your rights 21 Bets We'll respond within 30 days. If a request requires more time due to complexity, you'll be informed.

21 Bets For users aged 18 and above only. No information is collected or stored from anyone under the age of 18.

Date of birth is verified at registration. In cases of doubt, age is confirmed through KYC. If an underage account is identified, it will be closed immediately and all stored data will be deleted.

If a parent believes their child 21 Betsopened an account, please contact our support team immediately — we'll take action right away.

For any privacy-related questions or complaints, 21 Betscontact the support team directly in Bengali — via live chat, email, or the app's support section.

• Email: support@21bets.click
• Live Chat: Available on the platform 24/7, with responses provided in Bengali
• Response Time: Typically within 24 hours; sooner for urgent matters

If this Privacy Policy changes, a notice will be posted on the platform and the update date at the top of the page will be revised. For significant changes, you may be notified directly via your registered mobile number or email.

21 Bets We believe transparency is the foundation of trust. That's why our Privacy Policy is written in Bangla — so every user in Bangladesh can clearly understand their rights and how they're protected. Sumaiya Apa from Mymensingh once said, "Seeing the privacy policy in Bangla made me trust that this site was genuinely built with Bangladesh in mind." That's the kind of feedback that guides us.